FREQUENTLY ASKED QUESTIONS

What is Good Sam Roadside Assistance?

Good Sam Roadside Assistance is a program that keeps drivers and vehicles protected in case of a roadside breakdown. Established in 1984, Good Sam Roadside Assistance has handled nearly three million emergency roadside service requests.

How much will Good Sam Roadside Assistance cost per employee?

Your company and its employees will receive a drastic discount off the regular price of membership which is less than 1/2 that of our competition.
Please contact us for more specific pricing.

Why should my company offer emergency roadside service?

By offering your employees Good Sam Roadside Assistance, you’ll not only improve employee morale and engagement with a valuable benefit, but your company will cut down on absenteeism due to vehicle disablements.

What separates Good Sam from other Roadside Assistance companies?

Unlike other emergency roadside service companies, Good Sam Roadside Assistance includes unlimited distance towing to the nearest service center without member out-of-pocket expenses, as well as an option to cover the member’s dependent children, spouse or domestic partner for a single small fee. Coupled with a network of over 40,000 service providers nationwide, you can’t beat the value and quality of Good Sam Roadside Assistance.

How quickly are emergency roadside service requests handled?

Our Dispatch Centers answer your call quickly 24 / 7 / 365 and send you the service you need usually within 45 to 60 minutes from your call. We are able to pinpoint a caller's location by utilizing GPS and cellular signals in order to dispatch help to disablement sites faster. When your employees call for roadside assistance, a service representative will be able to give them an estimated time of arrival via phone or text message, which would include the name and contact information for the service provider.

What is your satisfaction rating?

With three million rescues and counting, Good Sam Roadside Assistance’s total satisfaction rating is greater than 95%! We closely monitor and follow up on all concerns with a goal of 100% member satisfaction.

What vehicles would be covered?

Coverage includes any personal vehicles while being used for business or pleasure. Please note, fleet or commercial vehicles are not covered under this program.

How can I get more information?

You can call us at 1.800.546.8962 or email us at [email protected], or provide us your information and we'll follow up with you directly.

Where can I find a brochure with all benefits listed?

Download the Member Benefits Brochure for all the benefits.